Scribe Online
All Systems Operational

About This Site

Scribe Trust Site is continuously updated to display the current status of the platform components including updates, and indicates when there are any issues.  You can sign-up to receive updates from the Scribe Trust Site.  To receive information on Releases, see our Success Community Site where you can sign up for notifications.

Applications Operational
Scribe Online User Interface (app.scribesoft.com)   ? Operational
Scribe Online Sandbox (app-sandbox.scribesoft.com)   ? Operational
Scribe Shadow   ? Operational
Agents   ? Operational
API   ? Operational
Connectors   ? Operational
Event Solutions   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The Scribe Online API and Agent API will undergo scheduled maintenance on Wednesday, April 25, 2018 at 10 AM US Eastern Time. The maintenance process should take just a few hours and no downtime is expected.
Posted on Apr 19, 17:25 EDT
Past Incidents
Apr 22, 2018

No incidents reported today.

Apr 21, 2018

No incidents reported.

Apr 20, 2018

No incidents reported.

Apr 19, 2018

No incidents reported.

Apr 18, 2018
Completed - The scheduled maintenance has been completed.
Apr 18, 22:27 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 21:00 EDT
Scheduled - Scribe will patch the Microsoft Dynamics 365 (compatible with Dynamics CRM) connector tonight, Wednesday, April 18, 2018 at 09:00 PM Eastern Time. Agents with this connector installed are restarted when they are idle and are not running solutions. No performance impact is expected.
Apr 18, 16:49 EDT
Apr 17, 2018
Completed - The scheduled maintenance has been completed.
Apr 17, 13:55 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 13:30 EDT
Scheduled - The Scribe Online Sandbox (https://app-sandbox.scribesoft.com) will undergo unplanned maintenance today, Tuesday, April 17, 2018 at 1:30 PM US Eastern Time. This user interface update should only take a few minutes. If you experience any issues after this update, you should close and re-open your browser.
Apr 17, 12:09 EDT
Completed - The scheduled maintenance has been completed.
Apr 17, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 12:30 EDT
Scheduled - Scribe Online will undergo unplanned maintenance today, Tuesday, April 17, 2018 at 12:30 PM US Eastern Time. This user interface update should only take a few minutes. If you experience any issues after this update, you should close and re-open your browser.
Apr 17, 11:54 EDT
Apr 16, 2018
Completed - The scheduled maintenance has been completed.
Apr 16, 22:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 21:00 EDT
Scheduled - We need to continue to update the Microsoft Dynamics 365 (compatible with Dynamics CRM) connector. The earlier scheduled maintenance today did not complete.
Apr 16, 14:22 EDT
Completed - The scheduled maintenance has been completed.
Apr 16, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 11:00 EDT
Update - The Microsoft Dynamics 365 (compatible with Dynamics CRM) connector update has been moved to Monday, April 16, 2018 at 10:30 AM Eastern Time. Agents with this connector installed are restarted when they are idle and are not running solutions. No performance impact is expected.
Apr 11, 10:02 EDT
Scheduled - Scribe will update the Microsoft Dynamics 365 (compatible with Dynamics CRM) connector on Wednesday, April 11, 2018 at 10:30 AM Eastern Time. Agents with this connector installed are restarted when they are idle and are not running solutions. No performance impact is expected.
Mar 27, 17:33 EDT
Apr 15, 2018

No incidents reported.

Apr 14, 2018

No incidents reported.

Apr 13, 2018
Completed - The scheduled maintenance has been completed.
Apr 13, 12:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 10:00 EDT
Scheduled - The Scribe Online Sandbox (https://app-sandbox.scribesoft.com) will undergo maintenance on Friday, April 13, 2018 at 10:00 AM US Eastern Time. The release process should take just a few hours and no downtime is expected. All Scribe Online Agents will be upgraded when they are idle (not running a solution).
Apr 11, 16:00 EDT
Apr 12, 2018
Completed - The scheduled maintenance has been completed.
Apr 12, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 10:00 EDT
Scheduled - Scribe will update the HubSpot connector on Thursday, April 12, 2018 at 10:00 AM Eastern Time. Agents with this connector installed are restarted when they are idle and are not running solutions. No performance impact is expected.
Mar 15, 11:01 EDT
Apr 11, 2018
Resolved - This issue has been resolved. If you are using an on-premise agent and are using the Microsoft SQL connector, please check the status of your agent and restart the agent if it is not in a running state.
Apr 11, 10:07 EDT
Monitoring - We've identified that the issue with agents was related to the SQL connector update that occurred around 2 PM US Eastern time. All impacted cloud agents have been resolved. If you are using an on-premise agent and are using the Microsoft SQL connector, please check the status of your agent and restart the agent if it is not in a running state.

We will be reaching out directly to impacted customers.
Apr 10, 16:37 EDT
Investigating - We've detected issues with cloud and on-premise agents. We're investigating the issue.
Apr 10, 15:02 EDT
Apr 10, 2018
Completed - The scheduled maintenance has been completed.
Apr 10, 14:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 10:00 EDT
Update - Scribe will update the Amazon S3 and the Microsoft SQL Server connectors on Tuesday, April 10, 2018 at 10:00 AM Eastern Time. Agents with either of these connectors installed are restarted when they are idle and are not running solutions. No performance impact is expected.
Apr 6, 21:56 EDT
Scheduled - Scribe will update the Amazon S3 connector on Tuesday, April 10, 2018 at 10:00 AM Eastern Time. Agents with this connector installed are restarted when they are idle and are not running solutions. No performance impact is expected.
Mar 27, 12:58 EDT
Apr 9, 2018

No incidents reported.

Apr 8, 2018
Completed - The scheduled maintenance has been completed.
Apr 8, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 20:00 EDT
Scheduled - All Scribe Online agents will be updated starting Sunday, April 8, 2018 at 8:00 PM US Eastern Time. Agents will be updated when they are idle (not running a solution).
Apr 8, 17:02 EDT