Scribe Online
All Systems Operational

About This Site

The TIBCO Scribe Online Trust Site is continuously updated to display the current status of the platform components including updates, and indicates when there are any issues.  You can sign-up to receive updates from the the TIBCO Scribe Online Trust Site.  To receive information on Releases, see our Success Community Site where you can sign up for notifications.

Applications Operational
Scribe Online User Interface (app.scribesoft.com)   ? Operational
Scribe Online Sandbox (app-sandbox.scribesoft.com)   ? Operational
Scribe Shadow   ? Operational
Agents   ? Operational
API   ? Operational
Connectors   ? Operational
Event Solutions   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scribe Online Sandbox Maintenance Oct 17, 10:00-14:00 EDT
We will be updating the Scribe Online Sandbox (https://app-sandbox.scribesoft.com) on Wednesday, 17 October at 10:00 AM US Eastern Time. During this maintenance window, all components of the Scribe Online Sandbox infrastructure including the user interface, API servers, endpoint servers, and agents will be upgraded. Agents will be upgraded when they are idle and will not impact running solutions. Although we expect no downtime, we encourage Scribe Online Sandbox users not to use the application during the complete maintenance window.

Additional Details
We are updating the TIBCO Scribe Online Sandbox Agents to leverage Microsoft .NET Framework 4.6 during this maintenance window. Customers using TIBCO Scribe Online Sandbox On-Premise Agents need to ensure that the .NET version for any computers running an On-Premise Agent are upgraded to .NET 4.6 or higher. If you only utilize TIBCO Scribe Cloud Agents they will automatically be updated and no action is required on your part.

Additional information can be found on the TIBCO Scribe Success Community.

https://success.scribesoft.com/s/question/0D50e000055tLWpCAM/action-required-tibco-scribe-agent-update-prerelease-announcement
Posted on Oct 16, 16:02 EDT
Update - During this maintenance window, all components of the Scribe Online infrastructure including the user interface, API servers, endpoint servers, and agents will be upgraded. Agents will be upgraded when they are idle and will not impact running solutions. Although we expect no downtime, we encourage users not to use the application during the complete maintenance window.

Additional Details
We are updating the TIBCO Scribe Agents to leverage Microsoft .NET Framework 4.6 during this maintenance window. Customers using TIBCO Scribe On-Premise Agents need to ensure that the .NET version for any computers running an On-Premise Agent are upgraded to .NET 4.6 or higher. If you only utilize TIBCO Scribe Cloud Agents they will automatically be updated and no action is required on your part.

Additional information can be found on the TIBCO Scribe Success Community.

https://success.scribesoft.com/s/question/0D50e000055tLWpCAM/action-required-tibco-scribe-agent-update-prerelease-announcement
Oct 10, 10:49 EDT
Scheduled - We will be updating our TIBCO Scribe Agents to leverage Microsoft .NET Framework 4.6 on October 19, 2018. Customers using TIBCO Scribe On-Premise Agents will need to ensure that the .NET version for any computers running an On-Premise Agent are upgraded to .NET 4.6. If you only utilize TIBCO Scribe Cloud Agents they will automatically be updated and no action is required on your part.

Additional information can be found on the TIBCO Scribe Success Community.

https://success.scribesoft.com/s/question/0D50e000055tLWpCAM/action-required-tibco-scribe-agent-update-prerelease-announcement
Sep 20, 10:31 EDT
Past Incidents
Oct 17, 2018

No incidents reported today.

Oct 16, 2018

No incidents reported.

Oct 15, 2018
Resolved - This incident has been resolved.
Oct 15, 13:44 EDT
Monitoring - A fix has been implemented and we're monitoring the results. Solution statuses are updated in a timely fashion.
Oct 15, 12:40 EDT
Investigating - We're still experiencing solutions staying in a preparing state longer than needed. We're working with the Scribe developers to identify the underlying cause. If you believe the solution status is incorrect, refresh the page to see the correct status.
Oct 15, 11:43 EDT
Completed - The scheduled maintenance has been completed.
Oct 15, 11:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 10:00 EDT
Scheduled - TIBCO Scribe will update the Microsoft D365 Business Central/NAV connector on Monday, October 15, 2018 at 10:00 AM Eastern Time. Agents with this connector installed are restarted when they are idle and are not running solutions. No performance impact is expected.
Oct 12, 13:19 EDT
Resolved - We've identified the cause of the issue and corrected the problem.
Oct 15, 09:43 EDT
Investigating - We've detected that solutions are staying in "preparing" mode longer than expected. This state is exhibited when a solution or map is created or edited.

We're investigating the issue.
Oct 15, 09:31 EDT
Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018
Resolved - We've identified the cause of the issue and we're going to deploy the updated connector tomorrow, 12 October.
Oct 11, 16:01 EDT
Monitoring - We've found an issue with the just updated Microsoft D365 Business Central/NAV connector and have rolled the connector back to the prior version. More details to follow.
Oct 11, 12:38 EDT
Completed - The scheduled maintenance has been completed.
Oct 11, 11:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 10:00 EDT
Scheduled - TIBCO Scribe will update the Microsoft D365 Business Central/NAV connector on Thursday, October 11, 2018 at 10:00 AM Eastern Time. Agents with this connector installed are restarted when they are idle and are not running solutions. No performance impact is expected.
Sep 27, 16:25 EDT
Oct 10, 2018

No incidents reported.

Oct 9, 2018
Resolved - This incident has been resolved.
Oct 9, 10:30 EDT
Monitoring - We've implemented the fix and we're seeing better performance. We're continuing to monitor the performance.
Oct 9, 10:08 EDT
Identified - We've noticed performance degradation on the platform that is impacting the performance of the user interface, the API requests and event maps. We're implementing a fix.
Oct 9, 09:56 EDT
Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.

Oct 5, 2018

No incidents reported.

Oct 4, 2018
Completed - The scheduled maintenance has been completed.
Oct 4, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 21:00 EDT
Scheduled - Scribe Online will undergo unplanned maintenance on Thursday, October 4, 2018 at 9 PM US Eastern Time. The maintenance should take about an hour and no downtime is expected.
Oct 1, 16:40 EDT
Oct 3, 2018

No incidents reported.